WHAT IS CHEZ LA GOOSE? Chez La Goose is a portal for to-the-trade pieces, shipped directly to you from the manufacturer!
WHAT ARE TO-THE-TRADE PIECES? Typically to-the-trade pieces are purchased exclusively by trade professionals (i.e. interior designers) at wholesale, and then resold to their clients at a markup. This portal allows Chez La Goose to sell trade furniture and décor on our website to anyone, not just clients!
WHO IS SIDE DOOR? SideDoor is the online tool we use for our shop. All orders are secure and fulfilled by SideDoor. They handle the logistics, delivery, and customer service for all orders.
WHAT IS YOUR RETURN POLICY? We not able to take returns or exchanges since items are shipped directly from the manufacturer. Therefore, all sales are final unless product(s) is damaged in transit.
WHAT IF AN ITEM IS DAMAGED UPON ARRIVAL? Inspect all items immediately upon delivery. If a product is damaged, contact SideDoor customer service at email@example.com.
ARE OTHER SIZES, FINISHES, COLORS, ETC. AVAILABLE? Yes! Please email us at firstname.lastname@example.org and we will do our best to find what you're looking for.
ARE THERE ANY LEAD TIMES? Everything is ready to ship in four weeks or less, unless otherwise noted. Orders can be placed for backordered items, but the lead time will be noted. If you see something you love from one of our projects that is not in the shop, reach out to email@example.com and we will do our best to find what you're looking for.
HOW WILL I KNOW WHEN MY ITEM(S) SHIP? You will receive e-mail communication from SideDoor regarding the progress of your order and when pieces ship. Furniture is shipped via a freight carrier. The freight carrier will call you when your furniture is ready for delivery to schedule a delivery date.
HOW IS SHIPPING AND HANDLING CALCULATED? Shipping and Handling is included in the prices shown! Shipping and handling costs do not change if you have more or less items in your cart.
HOW DO YOU MAKE MONEY ON SALES? Chez La Goose receives a percentage of the difference between the wholesale and retail price. We never mark up prices above the internet minimum advertised price (set by the manufacturer).
Click here to be re-directed to the shop!
ADDITIONAL QUESTIONS? Happy to help! Email us at firstname.lastname@example.org